Privacy Policy

Information we collect

We may collect and process the following personal information:

• Name
• Email address (if you provide it)
• Telephone number
• Address or postcode
• IP address
• Browser type and device information
• Information you provide via contact forms or enquiries

We only collect information where it is necessary to respond to you, provide services, or improve the Website.

How we collect your data

• When you complete a contact or enquiry form
• When you communicate with us by telephone
• When you browse our Website (via cookies and similar technologies)
• When you request a quotation or service

How we use your information

• Responding to enquiries and providing quotations
• Providing requested services
• Improving our Website and services
• Communicating with you about your enquiry
• Maintaining website security and preventing fraud

We do not sell your personal data.

Legal basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate interests – to respond to enquiries and operate our business
• Consent – where you have chosen to receive communications
• Contract – where processing is necessary to provide a service you requested
• Legal obligation – where we must comply with UK law

Who we share data with

We may share your information with trusted service providers where necessary to operate our Website or deliver our services, for example:

• Website hosting providers
• Email and communications providers
• Website analytics providers
• IT support services

These providers must process your information securely and only for authorised purposes.

We may also disclose personal data if required to do so by law or in response to lawful requests by public authorities.

Cookies

Our Website uses cookies to improve user experience and analyse website performance.

Some cookies are essential for the Website to function, while others (such as analytics cookies) help us improve our services.

You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.

Data storage and security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.

Access to personal data is restricted to authorised personnel who require the information to perform their duties.

While we take reasonable precautions, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations.

Enquiry data is typically retained for a reasonable business period unless a longer retention period is required by law.

Your data protection rights

Under UK data protection law, you have rights including:

• The right to access your personal data
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to restrict processing
• The right to object to processing
• The right to data portability

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Third-party links

Our Website may contain links to external websites. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page.

Contact details

If you have any questions about this Privacy Policy or your personal data, you can contact us via our contact form or write to: